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TERMS & CONDITIONS

Customer Care

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  • Barrels & Stills does not sell alcohol to persons under the age of 18. By using this site you affirm that you are over the age of 18. By using this site you are acknowledging that the person receiving a shipment of wine is over the age of 18. Barrels & stills supports the responsible service of alcohol. Under the Liquor Control Reform Act 1998 it is against the law to supply alcohol to a person under the age of 18 years (Penalty exceeds $6,000)
    and/or for a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500).

 

  • Any images used on the www.barrelsandstills.store site are for illustrative purposes only and although every effort is made to ensure accuracy, these images may not be representative and should not be used as references for a product's packaging, vintage, type of closure and colour etc, etc.

 

  • The copyright of all content (text and images) on this site belongs to Barrels & Stills under the copyright laws of Australia, unless otherwise attributed. The content on the www.barrelsandstills.store website may not be copied on to other websites or into other works or otherwise used without prior written permission from Barrels & Stills.

 

Privacy & Safety

 

We are committed to protecting your privacy. Please take a minute to read this document which, together with our Cookie Policy (the Privacy Policy) explains how we process your personal information and the choices you have. By proceeding to use this site, you are accepting and consenting to the terms of this Privacy Policy and to the way we process your personal information.

Important Note: We use MailChimp as our marketing automation platform. By proceeding to use this site, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and their Terms.

 

Summary

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  • We take your privacy very seriously indeed. If you don’t want us to contact you for promotional purposes,
    we won’t (we will, of course, communicate with you in connection with any order you place, including order confirmation e-mails about that order). We will never sell your information.

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  • We collect information to allow you to place orders with us and to improve your experience using our website.
    In particular, we diligently collect, track and interpret all data, including your personal information, which help
    to reveal what users generally, and you specifically, like and don’t like about our website, content and advertising.

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  • We may share data with strategic, trusted partners (who may be located outside of the Australian Economic Area) so that we can better understand and improve the visitor experience, and cater to your preferences.

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  • You can always find out what information we hold about you, and you can always opt-out, anytime, day or night (even on high holidays).

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COVID-19 SAFE RULES

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  1. In keeping with the mandatory Queensland Government guidelines under the Roadmap to Recovery,
    there are a few new rules we all need to follow.

  2. If you're sick, or have any COVID-19 symptoms please stay home. Under the new regulations, we have the right to refuse service to anyone who appears unwell and by law we must ask you to leave.

  3. To shop at Barrels & Stills, all people must provide their up to date vaccinations certificate.

  4. COVID-19 is still a real thing. So please stay vigilant.

  5. We have hand sanitiser for you, please use it.

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Payment Methods

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- Credit / Debit Cards

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SHIPPING & RETURNS

Shipping Policy

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PLEASE ALLOW UP TO 14 DAYS FOR DELIVERY WITHIN AUSTRALIA. 
Most deliveries occur much sooner than this. Email us for an approximate turnaround time. shop@barrelsandstills.com.au
 

  • Persons ordering alcoholic beverages must be over 18 years of age.

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  • You may order any mix of products you wish. (NB - Unit prices apply when selecting your own mixed dozen of wine.)

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  • For orders sent as a gift the following charges will be added to your bill for gift wrapping etc.- 1 to 3 bottle = A$5.00 per bottle - 4 to 12 bottles = A$15.00 - 12 to 24 bottles = A$30.00- 24 to 36 bottles = A$45.00- add A$15.00 for every case (12 bottles)

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  • ​Any deliveries requiring redelivery, or redirection from an address provided by yourself to a new address provided by the recipient, will incur an additional charge.

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  • ​Please note not all products are available in store. If you wish to buy any product in store please call before hand to ensure stocks are available. All stock subject to availability and increases in government charges and wholesale prices.

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  • All attempts will be made to ship items in original packaging. There may be instances where  packaging can be damaged in transit. This includes products that Barrels & Stills have received from suppliers. Minor label and/or packaging scuff is impossible to avoid in every instance, therefore we request that customers have realistic expectations in this regard. If you require a pristine example of the bottle and packaging please advise at the time of ordering and we will confirm the condition of the item(s) on hand and/or do our best to preferentially select the item(s). Alternatively, we recommend you visit the store to make your own selection.

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  • Barrels & Stills reserve the right to request further information such as photo ID and credit card information for validation of age, identity and address for security purposes. Failure to comply with requests for further information may result in cancellation of the order in question.
     

  • Shipping is not included in the price of cigars.
    Once order has been placed and money has been received, cigars will be shipped within 24 hours using Australian Post. (Subject to availability).
     

  • Unfortunately Barrels & Stills do not offer shipping beyond Australia. If you have not received your order within 7 days please email shop@barrelsandstills.com.au
     

  • According to Australian Legislation purchaser must be over the legal smoking age of 18. Some of our products may be injurious to your health. You agree to be over 18 years of age and assume full responsibility of any and all consequences of buying the products. 

If stock is unavailable, we will notify customers within two working days.
     

  • Please be aware online prices vary from in store prices

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Free Click & Collect

You can now purchase products online and collect them in-store for free. When placing your order, in delivery select 'Pick up' and the end of the drop down menu. Once you've placed an order, we'll send you an email as soon as it's ready to collect. Do remember to collect your order within 7 days of ordering. This convenient service is available during our opening hours.

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Return & Exchange Policy

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  • Under Australian Consumer Law we are not obligated to provide a refund or replacement if you simply change your mind so please choose carefully. Always keep your receipt as proof of purchase. Barrels & Stills will endeavour to resolve any issues with regard to Refunds & Replacements with a 100% money back guarantee. However, in certain exceptional circumstances we will reserve the right to not accept returns or offer refunds. This will be at our discretion. For example, we will not accept returns on "Special Order" items, etc. We will offer a refund or exchange if an item is significantly different from the sample or description.  If a product is believed to be faulty, for example corked, you must keep the contents of the bottle and contact us for a resolution. Freight charges may apply on returned items.  An order cancellation fee of $50 may apply at Barrels & Stills  discretion. 
     

  • Barrels & Stills unfortunately with the nature of the product has a NO RETURN policy on cigars. Please be advised once purchased cigars should be stored at the correct temperature of 21°C and 70% humidity.

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  • While we do everything possible to ensure back vintage wines are of the finest provenance, OLD WINES ARE NOT GUARANTEED IN ANY WAY. Be aware that flavour profiles can change dramatically in older wines. If you are unsure that you will enjoy the flavours that come with older wines, we recommend you don't buy them. "I don't like it" does not qualify for a refund.

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BOOK EXCHANGE

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How Does The Book Exchange Work?
 

Buying our second hand books. All our second hand books are for sale. You do not need to bring any books in to buy our second hand books. All our second hand books are priced. If there is a sell and credit price marked on the books the 'sell' price (the top price) is what you pay and the 'credit' price (bottom price) is what you receive as credit towards your next second hand book purchase if you bring that book back.You do not have to bring our second hand books back once you have read them, they are yours to keep!

Book Exchange
ClickandCollect

Exchanging Your Books

 

 

We will take back any of the books you buy from us for the 'credit' price marked on the label (bottom price) provided it is in the same condition as when you bought it. This is only an in-store credit for other second hand books - it will not be given to you in cash or to purchase anything else instore other than second hand books. Books that you didn't buy from us are assessed to see if we need them or not. We will make you an offer on the ones we would like, this will be for store credit only (which can be spent on other second hand books in the shop). We do not buy in books for cash. Due to limitations in space we cannot take all books or even most books offered to us - if you have a particular type of book, or specific authors you wish to sell you can email or ring first to see if we are purchasing them.

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